If you need to exchange it for the same item, please include that information with your return request. We're happy to exchange your un-used merchandise. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at and Closeout items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you're concerned about restocking fees prior to ordering please contact us and provide the sku's you're ordering, some basic information about your order, and we'll be happy to give you a concrete answer. Ordering non-stock items and certain large volume drop ship orders are examples of events that may incur a restocking fee. It is our goal to never charge a restocking fee however, under some circumstances we may levee restocking fees up to 20%. You will never pay for our mistake! If you have a return as a result of mis-handling or mis-shipment of your order you will never incur a restocking fee. Some Clearance and Outlet items may not be eligible for return. Special Order, Made To Order, and Custom Products are ineligible for return.

Several types of goods are ineligible from being returned. Since we are unable to resell items that have been installed we do not accept returns for previously installed merchandise. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 90 or more days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange but rest assured that has no bearing on any warranty related issues. We know life happens so our policy lasts 45 days and 90 days for our Reward Lighting Members.

Revolve return reason code